Guideline Series: Resources
This section is provided for information dissemination purposes only. Naval Services FamilyLine does not officially endorse any of the organizations in the following documents that are non-federal entities. Also, the web addresses included change frequently. All information reflects our best knowledge at the time of publication. We regret any errors.
Information and Assistance (website links)
Page Shortcuts
GENERAL MILITARY INFORMATION AND ASSISTANCE
United States Navy
Official Department of the Navy Website
Commander, Navy Installations Command (CNIC)
CNIC is responsible for worldwide shore installation support for the United States Navy under the Chief of Naval Operations (CNO).
Department of Veterans Affairs
The VA administers a variety of benefits and services that provide financial and other forms of assistance to service members, veterans, their dependents, and survivors.
1-800-827-1000
ID Cards - RAPIDS
To find the office closest to you to obtain a military ID card
Military One Source
Military One Source is a DoD Information and Referral Program providing comprehensive information on every aspect of military life at no cost to active duty, guard, and reserve service members and their families.
CONUS: 1-800-342-9647 OCONUS: 800-3429-6477
TTY/TTD: 1-866-607-6794
Espanol: 1-877-888-0727
Morale, Welfare and Recreation (MWR)
Morale, Welfare and Recreation (MWR) covers a wide scope of worldwide operations that provide Sailors and their families with the finest facilities, programs, and activities to meet their recreational and social needs.
National Military Family Association
National Military Family Association is the leading non-profit organization focusing on issues important to military families.
NAVY 311
NAVY 311 provides non-tactical, on-demand informational assistance for non-emergency services and can answer questions related to maintenance, ship parts and/or repair, logistics, personnel or career matters, training, IT systems, quality of life, facilities, medical support, chaplain care, ordnance, and other topics.
1-855-NAVY311 (1-855-628-9311)
Navy Customer Service Center
Receive a variety of information on many important topics including pay and benefits, selective reenlistment bonuses, CSB/Redux, service record entries, PCS moves, reenlistment, continuation, FITREP/Evals, promotion, advancement, rating conversion requests, and a gamut of other information.
1-866-U-ASK-NPC (1-866-827-5672)
Ombudsman Registry
This registry allows family members to locate their ombudsman and will enable them to send an email to the listed assigned Command Ombudsman.
https://ombudsmanregistry.cnic.navy.mil (may not be accessible using Google Chrome)
CHILD AND YOUTH PROGRAMS
Child Care Aware of America
Child Care Aware provides information, referrals, tools, and resources to families seeking child care nationwide.
Child Development Centers (CDC)
Child Development Centers provide full and part-day child care for ages 6 weeks to 5 years of age.
MilitaryChildCare.com (MCC)
MCC is a DoD website for military families seeking childcare.
Navy Child and Youth Programs (CYP)
www.cnic.navy.mil/ffr/fleet_readiness/child_and_youth_programs.html
Sesame Street for Military Families
Sesame Street for Military Families is a free, bilingual (English and Spanish) website where families can find information and multimedia resources on the topics of military deployments, multiple deployments, homecomings, injuries, grief, and self-expression.
www.sesamestreetformilitaryfamilies.org
United Through Reading
The United Through Reading Military Program helps ease the stress of separation for military families by having deployed parents read children’s books aloud via DVD for their child to watch at home.
CRISIS INTERVENTION
American Foundation for Suicide Prevention (AFSP)
1-800-273-8255 or text TALK to 741741
American Red Cross
Emergency Hotline: 1-877-272-7337
Chaplin Core: Navy 311
1-855-NAVY-311 (1-855-928-9311)
Email: Navy311@navy.mil
Text: Navy311@navy.mil in the “to” line
Child Welfare Information Gateway
1-800-394-3366
List of Toll-Free Crisis Hotline Numbers
www.childwelfare.gov/pubs/reslist/tollfree
Childhelp National Child Abuse Hotline
1-800-4-A-Child (1-800-422-4453)
Fleet and Family Support Center
www.cnic.navy.mil/ffr/family_readiness/fleet_and_family_support_program.html
Military Helpline
1-888-457-4838
Text “MIL1” to 839863
Military One Source
1-800-342-9647
National Center for Victims of Crimes
1-855-4-VICTIM (1-855-484-2846)
List of National Hotlines and Helpful Links
www.victimsofcrime.org/getting-help
National Domestic Violence Hotline
1-800-799-SAFE (1-800-799-7233)
National Human Trafficking Resource Center
1-888-373-7888 text:233733
www.humantraffickinghotline.org
National Resource Directory
National Sexual Assault Hotline
1-800-656-HOPE (1-800-656-4673)
National Suicide Prevention Lifeline
1-800-273-TALK (1-800-273-8255)
www.suicidepreventionlifeline.org
Navy-Marine Corp Relief Society
Navy Suicide Awareness and Prevention
www.public.navy.mil/BUPERS-NPC/support/21st_century_sailor/suicide_prevention/Pages/default.aspx
Sexual Assault Crisis Support
1-877-995-5247
United Services Organization
Veterans Crisis Line
1-800-273-8255, press 1
Text to 838255
Veterans Self Check Quiz - determine whether stress and depression might be affecting you
DEPLOYMENT ASSISTANCE
Everyone Serves
A handbook for family and friends of service members during pre-deployment, deployment, and reintegration.
Fleet and Family Support Centers (FFSC)
The Fleet and Family Support Center offers a variety of deployment support programs to assist commands, Sailors, and their families.
www.cnic.navy.mil/ffr/family_readiness/fleet_and_family_support_program/FFSC.html
Military Kids Connect (MKC)
Military Kids Connect is an online community of military children (ages 6-17 years old) that provides access to age-appropriate resources to support children from pre-deployment, through a parent’s or caregiver’s return.
www.militarykidsconnect.health.mil
Reserve Affairs
Supports the Reserve Component community through initiatives including the Yellow Ribbon Program, Wounded Warrior Care, Employer Support of the Guard and Reserve, TRICARE Reserve Select, and Military OneSource.
https://prhome.defense.gov/M-RA/
Yellow Ribbon Reintegration Program (YRRP)
YRRP is a DoD-wide effort to promote the well-being of National Guard and Reserve members, their families, and communities, by connecting them with resources throughout the deployment cycle.
EDUCATION AND SCHOLARSHIPS
Anchor Scholarship Foundation
For dependents of qualified surface Navy members.
Chief Petty Officer Scholarship Fund
For children of Chief Petty Officers of the sea services. Sponsored by Chief Petty Officers world-wide.
Department of Defense Education Activity
A network of schools, both primary and secondary, that serve dependents of United States military personnel outside the United States.
571-372-5863
Dolphin Scholarship Foundation
For children and stepchildren of qualified active, retired and former members of the Submarine Force.
FinAid
Links to scholarships, loans, grants, and other financial educational aid.
Fisher House - Scholarships for Military Children Program
https://fisherhouse.org/programs/scholarships/
Free Application for Federal Student Aid (FAFSA)
Apply for federal and state financial aid.
https://studentaid.gov/h/apply-for-aid/fafsa
Military Child Education Coalition
To serve as a model of positive leadership and advocacy for ensuring inclusive, quality educational opportunities for all military-connected children.
Military OneSource Exceptional Family Member Program
Offers DoD families with special medical and/or educational needs access to information, resources, and each other.
1-800-342-9647
www.militaryonesource.mil/family-relationships/special-needs/
Navy-Marine Corps Relief Society (NMCRS) Education Assistance
A variety of scholarships and education assistance is available to active duty service members and their dependents.
www.nmcrs.org/pages/education-loans-and-scholarships
National Military Family Association - Degree, Career + Business Scholarships
A variety of scholarships and education assistance is available to active duty service members, veterans, and dependents.
https://scholarships.militaryfamily.org/degree-career-business-scholarships/
Seabee Memorial Scholarship Association
For children and grandchildren of Seabees.
U.S. Department of Education
Find information about all of your educational needs and questions.
Voluntary Education Program
Detailed information on programs and services, and links to the voluntary education programs, Veterans Affairs, Department of Education, and many other educational sites.
www.militaryonesource.mil/leaders-service-providers/voluntary-education/
Wings Over America
Provides college scholarships to dependents of the Navy Aviation community.
Yellow Ribbon Program
The Yellow Ribbon Program allows approved institutions of higher learning and the VA to partially or fully fund tuition and fee expenses that exceed the established thresholds under the Post-9/11 GI Bill.
www.va.gov/education/about-gi-bill-benefits/post-9-11/yellow-ribbon-program/
FAMILY EMPLOYMENT
Career One Stop
Tools to help job seekers, students, businesses, and career professionals.
Hiring Our Heroes
Nationwide initiative to help veterans, transitioning service members, and military spouses find meaningful employment opportunities.
Military Spouse Employment Partnership (MSEP)
MSEP is a targeted recruitment and employment solution for spouses and companies that connects military spouses with employers seeking the essential 21st-century workforce skills and attributes they possess.
https://msepjobs.militaryonesource.mil/msep/
Military Spouse Jobs
Military Spouse Jobs is a non-profit organization that offers no-cost services to all military-affiliated spouses, retired military spouses, and caregivers to war wounded heroes.
https://militaryspousejobs.org/
Spouse Education and Career Opportunities (SECO)
The DoD established the SECO program to provide education and career guidance to military spouses worldwide, offering comprehensive resources and tools related to career exploration, education, training and licensing, employment readiness, and career connections.
https://myseco.militaryonesource.mil/portal/
USAJobs
USAJOBS is the U.S. Government’s official system/program for Federal jobs and employment information.
FINANCIAL INFORMATION
Basic Allowance for Housing - BAH
www.defensetravel.dod.mil/site/bah.cfm
COLA and Overseas Housing Allowance
www.defensetravel.dod.mil/site/cola.cfm
Navy-Marine Corps Relief Society
The Society provides financial assistance and education, as well as other programs and services, to members of the United States Navy and Marine Corps, their eligible family members, widows, and survivors.
1-800-654-8364
Pay and Allowances
Servicemember’s Group Life Insurance (SGLI)
A program that provides low-cost term life insurance coverage to eligible Servicemembers.
1-800-419-1473
www.benefits.va.gov/insurance/
Thrift Savings Plan (TSP)
TSP is a defined contribution retirement savings plan for Federal employees.
HEALTHCARE
Defense Eligibility Enrollment Reporting System (DEERS) To enroll in DEERS or make changes to your contact information.
1-800-538-9552.
Fisher House
Provides homes where military and veterans’ families can stay at no cost while a loved one is receiving treatment. These homes are located at major military and VA medical centers nationwide, close to the medical center or hospital it serves.
1-888-294-8560
Military Crisis Line
Confidential support is available 24 hours a day, 7 days a week, 365 days a year by phone, online chat, and text. This free service is available to all service members, including Veterans and members of the National Guard and Reserve, coping with stress, anxiety, post-traumatic stress disorder, challenges with civilian life, difficulties in relationships, transitioning back to employment, and education.
1-800-273-8255 Press 1
In Europe call 00800 1273 8255 or DSN 118
Text 838255
Safe Harbor Foundation
The Navy Safe Harbor Foundation provides financial assistance and support to Navy and Coast Guard Sailors and their families enrolled in the Navy Wounded Warrior Program. Enrollees include those wounded in action, injured in on-duty training or liberty accidents, or suffering from a serious illness.
855-NAVY WWP (628-9997)
TRICARE
TRICARE is the health care program serving Uniformed Service members, retirees, and their families worldwide.
TRICARE East Region 1-800-444-5445 TRICARE West Region 1-844-833-9378
TRICARE Overseas: See International SOS for country-specific toll-free numbers
TRICARE Dental
The TRICARE Dental Program is a voluntary, premium-based dental insurance plan for family members of active duty and reserve service members.
1-855-984-2337
LODGING AND HOUSING
Department of Defense Lodging - Air Force
1-888-AF-LODGE (1-888-235-6343)
Department of Defense Lodging - Army
1-800-GO-ARMY-1 (1-800-462-7691)
Department of Defense Lodging - Navy Gateway Inn and Suites
1-877-NAVY-BED (1-800-628-9233)
Navy Housing
https://www.cnic.navy.mil/ffr/housing.html
Navy Lodge
1-800-NAVY-INN (1-800-628-9466)
MAGAZINES AND NEWSPAPERS
All Hands Magazine
Armed Forces Journal
Department of the Navy Information Technology Magazine
It’s Your Move (PDF)
https://www.navsup.navy.mil/public/navsup/hhg/time_to_move/move_booklet/
Marine Corps Times
Military Families Magazine
Military Living Magazine
Military Spouse Magazine
National Military Family Association Newsletter
Reservist Magazine
Official Publication of the United States Coast Guard Reserve
www.reserve.uscg.mil/magazine/
Seabee Online Magazine
seabeemagazine.navylive.dodlive.mil
SeaPower
TNR The Navy Reservist
https://www.dvidshub.net/publication/929/the-navy-reservist
RELOCATION ASSISTANCE
Defense Personal Property System (DPS)
An Internet-based system to manage DoD household goods moves.
Military Installations
Find out about your next base and “Plan Your Move.”
https://installations.militaryonesource.mil/
Navy Supply Systems Command
Household Goods and Navy Personal Property
https://www.navsup.navy.mil/public/navsup/hhg/home/
UNIFORM/EXCHANGE SERVICES
Army and Air Force Exchange Services (AAFES )
Coast Guard Exchange
Marine Corps Exchange
Navy Exchange
Disclaimer: This publication is offered to you conditioned upon your acceptance without modification of the following terms, conditions, and notices: All content herein is for the user’s convenience and informational purposes only. While such content is believed to be of practical value, neither the Department of the Navy nor Naval Services FamilyLine make any representation as to the suitability, reliability, completeness, or accuracy of the information herein. All information is provided “as is” and without warranty of any kind. The Department of Defense, Naval Services FamilyLine, and their respective employees and volunteers shall have no liability whatsoever for any losses that may occur as a result of applying the information contained herein. Though no license to the intellectual property herein is granted, fair use is encouraged. Thus you may quote or disseminate this document in whole or part with credit to its creators but it shall not be resold or used for advertising or product endorsement purposes. Trademarks appearing herein belong to their respective owners and no affiliation with or sponsorship by such owners is claimed.