PCS Move Claims


While you hope that all of your household items arrive in one piece, the reality is, this isn't always the case. If any of your household goods are lost, damaged, or destroyed during the moving process, you may be entitled to full replacement/repair value of that item(s), assuming your Notice of Loss or Damage was filed within the 75 days (applicable to household goods shipments picked up prior to May 15, 2020) or within the 180 days (applicable to household goods shipments picked up May 15, 2020 and after) AND your claim is filed within the nine months following the date of delivery.


Before you being filing your claim, gather as much information as possible. Pictures, receipts, item descriptions, etc (the more details, the better!). For help filing a claim in the DPS system, follow this tutorial that walks you through, step-by-step:

https://move.mil/tutorials/file-a-loss-%26-damage-report


For more information, please visit:

https://move.mil/moving-guide/claims